Privacy Policy

Last modified: February 17, 2025

Introduction

Neovia Logistics Services, LLC and our subsidiaries and affiliates (“Company” or “We“) respect your privacy and are committed to protecting it through our compliance with the practices described in this Privacy Policy.

This Privacy Policy (“Notice”) describes the types of information we may collect from you when you interact with us or that you may provide when you visit the website www.neovialogistics.com (our “Website“), The Privacy Policy also outlines our practices for collecting, using, maintaining, protecting, and disclosing personal information. This Notice applies to the personal information, collected, regardless of the country where you are located.

To the extent we collect, store and use your personal information, we do so in accordance with applicable laws, including the European Union General Data Protection Regulation (EU) 2016/679 (the GDPR), in the countries in which we operate.

We will not provide any personal data obtained to third parties. In a normal browsing situation wherein no personal data is collected, we do not support right of access, rectification, erasure or restriction of processing.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this Privacy Policy. This Privacy Policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the Privacy Policy periodically for updates.

Our Website may contain links to third party sites that are not owned or controlled by us. We are not responsible for the privacy practices of third parties. We encourage you to review the notice available for each third party with which you interact.

Information We May Collect About You

We may collect information from and about you, including:

Usage & browsing information. Non-personal details about the details of your visits to our Website, including traffic data and other communication data and the resources that you access and use on the Website.
Device & browser information. Information about your computer and internet connection, including your IP address, operating system, and browser type.
Personal data. Personal data that we could reasonably use to directly or indirectly identify you, such as your name, email address, phone number, and personal information in content and comments uploaded, sent, shared, or inputted through the Contact Us form or for purposes of job application or employment.
Limited sensitive data, such as identification and financial information, from employees and job applicants for human resources and benefits purposes.

How We Collect Information About You

We use different methods to collect data from and about you including through:

Direct interactions. You may give us information about you by filling in forms, including the Contact Us form, or by corresponding with us by phone, email or otherwise.
Automatic Data Collection Technologies. As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your Internet Protocol (“IP”) address, equipment, browsing actions, and patterns as specified above.
Third parties. We may collect information from third parties that support our operations, including advertisers, service providers and other business partners.

The Technologies We Use For Automatic Data Collection May Include Cookies

We use “cookies,” which are small data files transferred to your device, along with similar technologies (e.g., internet tag technologies, web beacons and embedded scripts) to help provide you with a better, more personalized user experience. You can set your browser to notify you when you are sent a cookie or similar file. . If you disable cookies, you may not be able to take advantage of all the features of the Website.

We may use cookies and similar technologies to:

Make the user experience more efficient;
Operate our Website more efficiently;
Remember your preferences (e.g., browsing language);
Help us understand and improve how visitors use our Website, including which of our pages and solutions are viewed most frequently by gathering broad demographic information and further monitoring activity on our Website.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to fill in forms.
Analytical/performance cookies. They allow us to recognize and count the number of Website visitors and to see how visitors move around our Website when they are using them. This helps us to improve the way our Website work, for example, by ensuring that users are finding what they are looking for easily.

In addition, we may enable the use of the following cookies:

Functionality cookies. These are used to recognize you when you return to our Website. This enables us to personalize our content for you and remember your preferences (e.g., your choice of language or region).
Targeting cookies. These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website more relevant to your interests.
Location cookies. These cookies use your current location and/or provided address and/or zip code to provide appropriate information.

We also allow third parties to place cookies on your device through the services to:

Help us understand and improve how visitors use our Website, including which of our pages and solutions are viewed most frequently;
More effectively market our solutions and services and advertise other solutions and services that may be of interest to you;
Obtain your feedback on our solutions and the services;
Allow you to engage in our social media offerings (e.g., clicking the “Like” button on our Website).

Although not all cookies and similar technologies that we use are required for you to use the Website, disabling these technologies altogether could prevent parts of the Website from working properly and disable features that allow you to take full advantage of the services we offer.

Do Not Track feature
Some internet browsers incorporate a “Do Not Track” feature that signals to websites you visit that you do not want to have your online activity tracked. Given that there is not a uniform way that browsers communicate the “Do Not Track” signal, our Website does not currently interpret, respond to or alter its practices when it receives “Do Not Track” signals.

Purposes of Collection and How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

To present our Website and its contents to you.
To provide you with information, solutions, or services.
To fulfil the purposes for which you provided the data or that were described when it was collected.
To ensure that we present our Website content in the most effective manner for you and for your computer.
To administer our Website and conduct internal operations, including for troubleshooting, data analysis, testing, research, statistical, and survey purposes.
To send you marketing and advertising information about our solutions, services, and offerings.
To protect our Website, employees, or operations.
To manage the applicant and employee relationship, such as for the application process, background checks, onboarding process, or employee management, including benefits and communications.
In response to law enforcement or legal requests.
In connection with a transfer in the event of a corporate sale or change of control of our business.
For auditing purposes.

We will keep your personal data for as long as it remains necessary for the process purpose(s) for which information was collected, or as required by applicable law.

We may use non-personal data for any business purpose. We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We rely on the following legal grounds for the collection, processing, and use of your Personal Data.

By using our Website or otherwise providing us your Personal Information, you consent to our collection, use, and sharing of your Personal Information as described in this Notice. If you do not consent to this Notice, please do not use the Website, or provide us with your Personal Information.

Legitimate Interests. We will process your Personal Information as necessary for our legitimate interests which are balanced against your interests and rights and freedoms, and we do not process your Personal Information if your interests or rights and freedoms outweigh our legitimate interests. Our legitimate interests include facilitating communication between us and you; improving our Website; safeguarding our IT infrastructure and intellectual property; detecting and preventing fraud and other crimes; promoting and marketing our business; and developing our solutions and services.

To Fulfill Our Obligations to You under our Contract. We process your Personal Information to fulfill our obligations to you pursuant to our contract with you to deliver our solutions and services; and

As Required by Law. We may also process your Personal Information when we are required or permitted to by law; to comply with government inspections, audits, and other valid requests from government or other public authorities; to respond to certain legal processes, such as lawfully-issued subpoenas; or as necessary for us to protect our interests or otherwise pursue our legal rights and remedies (for instance, when necessary to prevent or detect fraud, attacks against our network, or other criminal and tortious activities), defend litigation, and manage complaints or claims. To the extent that your Personal Information is not relevant to any of these legal processes, we will use our best efforts to remove or otherwise protect your Personal Information from disclosure in response to these requests.

In general, the provision of your Personal Data is voluntary, but in certain cases it is necessary in order to enter into a contract with us or to receive our solutions or services as requested by you.

Your Rights In Connection With Your Personal Data

Where allowed by applicable law, you may have the right to:

Request information and access to your personal data.
Request correction of the personal data that we hold about you.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
Object to processing of your personal data, either to allow processing only for certain specific purposes or to restrict processing of your personal data altogether.
Right to withdraw consent.
Request the transfer of your personal data to another party.
Right to lodge a complaint.
Right to opt-out of or limit certain data processing.
Right to request details on our use of automated decision-marking technologies.
Right to be free of discriminatory treatment.

To exercise any of the above rights, submit a request as outlined in the below Contact Us section. Only you or, where permitted by applicable law, a person you authorize to act on your behalf (“an Authorized Agent”) may make a request related to your Personal Information. We will verify your identity or the identity of your Authorized Agent using information you provide to us in the request and matching it with information we have about you. With few exceptions, we will only review and fulfill a request from your Authorized Agent if (a) you grant the Authorized Agent written permission to make a request on your behalf, (b) you or the Authorized Agent provides us notice of that written permission, and (c) we are able to verify your and the Authorized Agent’s identity in connection with that notice and the request. Please note that we cannot respond to your request or provide you with Personal Information if we cannot verify your identity, the identity of your Authorized Agent, or the authority of the Authorized Agent to make the request. We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Disclosure of Your Information

In the proceeding 12 months, we may have disclosed your personal information for a business purpose to the following:

Any member of our corporate group, which means our subsidiaries, our ultimate holding company and its subsidiaries, and our affiliates.
Business partners, suppliers, service providers, sub-contractors, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Website improvement and optimization).

We may also disclose your personal data to third parties:

Where the disclosure is necessary for compliance of a legal obligation or where required by government agencies mandated under law to procure such disclosure.
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
To a buyer or other successor in the event of merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, where one of the transferred assets is the personal data we hold.

We do not sell your personal information for money.

Consent to Personal Data Transfer

We are based in the United States of America. We may process, store, and transfer the personal data we collect, in and to a country outside your own, with different privacy laws that may or may not be as comprehensive as your own.

By submitting your personal data or engaging with our Website, you consent to this transfer, storing, or processing.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our Privacy Policy on this page. The date the Privacy Policy was last revised is identified at the top of the page. All such updates and amendments are effective immediately upon notice thereof, which we may give by any means, including, but not limited to, by posting a revised version of this Privacy Policy or other notice on the Website. You should view this Privacy Policy often to stay informed of changes that may affect you. We expressly reserve the right to update this Privacy Policy periodically and without prior notice to you to reflect changes in those policies and practices.

Supplemental Privacy Statements

Depending on the specific interactions you have with us — such as when you apply for a job or work for us — we may provide different or supplemental privacy statements that describe and govern how we use your personal information. When we do so, those different or supplemental privacy statements apply to those specific interactions. Depending on the jurisdiction in which you reside, you may have certain rights.

Children’s Online Privacy

We do not direct our Website to minors and do not knowingly collect personal information from children under 13 or as defined by local legal requirements. Our Website is not intended for children. No child may provide any information to or on the Website. If we learn we have collected or received personal information from a child without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child, please contact us at:

Neovia Logistics Services, LLC
8840 Cypress Waters Blvd.
Suite 140
Dallas, TX 75019
U.S.A.
Attn: Privacy

Contact Information

To ask questions about this Privacy Policy or our data protection practices in the countries in which we operate, and except as otherwise specified below, contact us at:

Neovia Logistics Services, LLC
8840 Cypress Waters Blvd.
Suite 140
Dallas, TX 75019
Attn: Privacy
[email protected]

Where required by applicable law, we have appointed a Data Protection Officer who can be contacted through one of the methods below:

Country	Contact Information
Brazil	Av Madrid, 500 – Galpao 14 Parte B – Bairro Cascata Paulinia – SP 13146-038 Attn: Privacy [email protected]
Canada	150 Courtneypark Drive West, Suite A & B Mississauga, Ontario, Canada L5W 1Y6 Attn: Privacy [email protected]
Germany	CTM-COM GmbH Marienburgstraße 27 64297 Darmstadt 06151 3942–72 Attn: Privacy [email protected]
India	Primeco Union City 6th Floor “B” Block Sadaramangala Village Krishnarajapura Hobli ITPB Main Road Bangalore East Bangalore 560067 Karnataka India Attn: Privacy [email protected]
Mexico	Parque Industrial San Martin Obispo, Cuautitlán Izcalli Estado de México C.P. 54769 Attn: Privacy [email protected]
Singapore	Primeco Union City 6th Floor “B” Block Sadaramangala Village Krishnarajapura Hobli ITPB Main Road Bangalore East Bangalore 560067 Karnataka India Attn: Privacy [email protected]

Where required by applicable law, we have provided the information of the applicable privacy regulator below:

Brazil
If you are a resident of Brazil, you can file a complaint with Brazil’s National Data Protection Authority (ANPD) through its official channels. For more information, visit https://www.gov.br/anpd/pt-br.

Canada
If you are a resident of Canada, and you have a complaint about this Privacy Policy or our practices, you may make a complaint to the Privacy Commissioner of Canada. For more information, visit https://www.priv.gc.ca/en/report-a-concern/.

European Economic Area (EEA)
If you are in the EEA, you have the right to contact the data protection regulator in the country in which you are based.