Canada Multi-Year Accessibility Plan
Statement of Commitment
Neovia Logistics Services Canada, Ltd. (“Neovia”) is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario’s accessibility laws.
Completed Steps:
Accessibility Policy & Compliance
Neovia has developed an Accessibility Policy governing how Neovia will achieve accessibility in accordance with Ontario’s accessibility laws. This Policy will be reviewed as required by the AODA. Neovia’s Accessibility Policy is available to the public in standard and accessible formats, upon request.
As required by the government of Ontario, an accessibility compliance report was submitted to the Accessibility Directorate of Ontario in December 2023 and again in November, 2024. Neovia submitted its latest compliance report on May 9th, 2025.
Customer Service Standards
Neovia is committed to providing its services to persons with disabilities in a manner that respects the dignity and independence of persons with disabilities and has already developed policies in this regard, which include:
- As part of our employee training, we educate our employees on AODA and inform them of the importance of respectful communication and on ways to communicate in a manner that accommodates the needs of a person with disabilities.
- Alternative methods of communication are available upon request to both customers and employees to ensure that information is accessible.
Neovia also welcomes feedback on how we provide accessible customer service.
- Neovia’s Accessibility Policy contains a process for receiving and responding to feedback in an accessible manner.
- Upon receiving any feedback with respect to accessibility, Neovia is prepared to investigate the feedback and, where appropriate, to put in place measures stemming from the feedback that ensure that the needs of persons with disabilities are being met.
Information and Communications Standards
Neovia is committed to meeting the communication needs of people with disabilities and has developed policies in this regard.
- Neovia’s Accessibility Policy also provides for the provision of accessible formats and communication supports for persons with disabilities, upon request.
- Neovia has taken steps to meet internationally recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with Ontario’s accessibility laws.
Employment Standards
Neovia is committed to ensuring that, where required, accommodations are made for both employees and prospective employees with disabilities.
- Neovia notifies employees, potential hires, and the public that accommodations can be made during recruitment and hiring.
- Neovia notifies staff that supports are available for those with disabilities.
- When an employee makes a request for accommodation, Human Resources will meet with the employee and with the employee’s manager in order to come up with an individual accommodation plan that accommodates the individual to the point of undue hardship.
- Where needed, Neovia will also provide customized emergency information to help an employee with a disability during an emergency.
Training for Staff
Neovia is committed to training staff on Ontario’s accessibility laws and aspects of the Ontario Human Rights Code that relate to persons with disabilities.
Neovia provides training as required by the AODA to:
- all employees, new and existing
- anyone involved in developing our policies
- anyone who provides goods, services, or facilities to customers on our behalf
Design of Public Spaces
Neovia will incorporate accessibility into the design of public spaces and meet accessibility laws when building new or renovating existing public spaces. Public spaces include waiting areas in the warehouse, outdoor public areas, and outdoor paths of travel such as stairs, ramps, curbs, ramps, and rest areas.
Accessibility Plan Review
This Accessibility Plan will be reviewed and updated at least once every five (5) years. This Plan was most recently reviewed and updated in May of 2025.