Canada Multi-Year Accessibility Plan

Statement of Commitment

Neovia Logistics Services Canada, Ltd. (“Neovia”) is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario’s accessibility laws.

Completed Steps:

Accessibility Policy & Compliance

Neovia has developed an Accessibility Policy governing how Neovia will achieve accessibility in accordance with Ontario’s accessibility laws. This Policy will be reviewed as required by the AODA. Neovia’s Accessibility Policy is available to the public in standard and accessible formats, upon request.

As required by the government of Ontario, an accessibility compliance report was submitted to the Accessibility Directorate of Ontario in December 2023 and again in November, 2024. Neovia submitted its latest compliance report on May 9th, 2025.

Customer Service Standards

Neovia is committed to providing its services to persons with disabilities in a manner that respects the dignity and independence of persons with disabilities and has already developed policies in this regard, which include:

  • As part of our employee training, we educate our employees on AODA and inform them of the importance of respectful communication and on ways to communicate in a manner that accommodates the needs of a person with disabilities.
  • Alternative methods of communication are available upon request to both customers and employees to ensure that information is accessible.

Neovia also welcomes feedback on how we provide accessible customer service.

  • Neovia’s Accessibility Policy contains a process for receiving and responding to feedback in an accessible manner.
  • Upon receiving any feedback with respect to accessibility, Neovia is prepared to investigate the feedback and, where appropriate, to put in place measures stemming from the feedback that ensure that the needs of persons with disabilities are being met.
Information and Communications Standards

Neovia is committed to meeting the communication needs of people with disabilities and has developed policies in this regard.

  • Neovia’s Accessibility Policy also provides for the provision of accessible formats and communication supports for persons with disabilities, upon request.
  • Neovia has taken steps to meet internationally recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with Ontario’s accessibility laws.
Employment Standards

Neovia is committed to ensuring that, where required, accommodations are made for both employees and prospective employees with disabilities.

  • Neovia notifies employees, potential hires, and the public that accommodations can be made during recruitment and hiring.
  • Neovia notifies staff that supports are available for those with disabilities.
  • When an employee makes a request for accommodation, Human Resources will meet with the employee and with the employee’s manager in order to come up with an individual accommodation plan that accommodates the individual to the point of undue hardship.
  • Where needed, Neovia will also provide customized emergency information to help an employee with a disability during an emergency.

Training for Staff

Neovia is committed to training staff on Ontario’s accessibility laws and aspects of the Ontario Human Rights Code that relate to persons with disabilities.

Neovia provides training as required by the AODA to:

  • all employees, new and existing
  • anyone involved in developing our policies
  • anyone who provides goods, services, or facilities to customers on our behalf

Neovia has incorporated this training requirement into onboarding practices to ensure that new employees complete the required training as soon as practicable. Training will also be required where there are changes to Neovia’s accessibility policies and procedures. All records of the training provided including dates on which the training was provided and the number of individuals to whom it was provided will be maintained.
Design of Public Spaces

Neovia will incorporate accessibility into the design of public spaces and meet accessibility laws when building new or renovating existing public spaces. Public spaces include waiting areas in the warehouse, outdoor public areas, and outdoor paths of travel such as stairs, ramps, curbs, ramps, and rest areas.

Accessibility Plan Review

This Accessibility Plan will be reviewed and updated at least once every five (5) years. This Plan was most recently reviewed and updated in May of 2025.

Modern Slavery Act Transparency Statement

Neovia is a global leader in third-party logistics operating more than 80 facilities in 19 countries around the world. For more than 30 years Neovia has combined an OEM mindset with real-world innovation to partner with and solve complex logistic challenges for leading companies in the automotive, industrial, aerospace and technology sectors.

Neovia recognizes the support our colleagues contribute to the success of our global business. The welfare and safety of our people is of paramount importance to us.

The fact that modern day slavery exists at all is of great concern to us and we are determined to be part of the movement to eradicate it. To this end, we are committed to ensuring the highest standards of ethics and integrity alongside a zero tolerance policy toward forced or trafficked labor within our business and throughout our supply chain.

We will deliver on this commitment by being open and transparent with all our stakeholders about our zero tolerance approach to modern day slavery.